Tools to Help your Practice Optimize the End-of-Year Rush and Help Your Patients Optimize their High-Deductible Medical Plans
With the final weeks of 2018 now upon us, your practice may seem busier than a big box store on Black Friday. Patients are anxious to make the most of any medical deductibles that have already been met for the plan year, so they can minimize future out-of-pocket costs. Your patients are likely also focusing on preventive care or other medical services and procedures that they can lock in before their health savings accounts (HSAs) and flexible spending accounts (FSAs) re-set at year’s end.
This end-of-year rush has become even more amplified with more patients on higher-deductible health plans than ever before. In fact, 46% of patients who are privately insured are now on high deductible plans, a trend that Bloomberg recently covered in-depth.
While the end-of-year scheduling and capacity logistics can be challenging, you of course would prefer your patients receive their care at your practice. Not only is this important for continuity of care, it also can help your practice meet quality goals in a value-based care environment. In addition to getting the patients who are already calling in scheduled, ideally, your office staff also be doing proactive outreach.
Here are three tools offered by Aprima that can benefit both your patients and your practice during this busy time:
- Leverage the patient portal: You can use the Aprima Patient Portal to communicate to patients that their HSA or FSA account balances may be expiring at the end of the year (or early in the new year if there’s a grace period), and/or advise them that their health plan’s deductible will be resetting in 2019. The portal is a convenient communication method for you and your patients and for sharing any year-end test results, as well as for paying any balances for outstanding bills.
- Patient reminders: Aprima’s clinical decision support (CDS) tools can help you identify patients who are due for tests, screenings, lab work and chronic disease follow-up visits. These tools alert the provider about the patient’s care gaps across numerous clinical quality measures. You can also use Aprima to create reports on a widerange of care options, including overdue care, so that patients can be contacted to schedule appointments. Then you can use the Aprima Patient Portal or a variety of patient reminder options to notify them of the upcoming appointment.
- Eligibility verification: With Aprima, you can easily access your patients’ benefit information in real time to find out whether they have met their health plan deductibles for 2018. If patients know it will not cost them much out-of-pocket to obtain needed services, they’ll be more likely to seek this care before year’s end.
As you plan for 2019, your practice can continue to take advantage of these Aprima features to make the practice more successful and viable in today’s ever-changing healthcare environment.
If you’re not an Aprima customer and want to learn more about how Aprima can help your practice, email us at firstname.lastname@example.org or call 844 4APRIMA.